Catherine Jensen is the Vice President of Consumer Experience at Sony Interactive Entertainment, where she leads the global strategy for customer care and engagement for PlayStation products and services, including the best selling video game console, PS4, and PS VR. Online safety and platform moderation are critical areas of the PlayStation entertainment experience.
Prior to joining Sony, Jensen held executive roles with Intuit and Symantec Security Solutions, where she led customer-driven initiatives and global programs for workforce management, business continuity, and crisis communications.
During her tenure at Oracle, Jensen led Oracle to become the first enterprise software company to be certified by J.D. Power and Associates for outstanding customer service excellence. Prior to the Oracle acquisition, Jensen held senior leadership roles at PeopleSoft in customer service and was responsible for global staffing and service delivery operations designed to achieve world-class customer satisfaction and loyalty.
Jensen has a Bachelor's of Science degree in computer information systems from California Polytechnic State University. Jensen sits on the corporate board of advisors for the University of Nevada’s College of Business Administration and for the premier forum focused on customer experience, Execs in The Know.